Returns & Exchanges Policy

Last Updated: May 1, 2026

At GGIT Apparel, your satisfaction is our top priority. We stand behind the quality of every product we ship. If you are not completely happy with your purchase, we make the return process simple and hassle-free.

Return Eligibility

To qualify for a return and full refund, items must meet the following conditions:

• Returned within 60 days of the original purchase date
• In original, unwashed, and unworn condition
• All original tags and packaging intact

Items that have been washed, worn, altered, or damaged after delivery are not eligible for a return.

How to Initiate a Return

1. Contact us at [email protected] with your order number and reason for return.
2. Our team will respond within 1–2 business days with a prepaid return shipping label.
3. Pack the item(s) securely and drop off the package at the designated carrier location.
4. Once we receive and inspect your return (typically within 3–5 business days), we will process your refund.

All returns ship free. We provide a prepaid return label — no out-of-pocket cost to you.

Refunds

Approved refunds are issued to the original payment method within 5–10 business days after the return is received and inspected. You will receive an email confirmation once your refund has been processed.

Please note that your financial institution may take additional time to post the refund to your account.

Exchanges

If you would like a different size, color, or design, we recommend:

1. Returning the original item following the process above.
2. Placing a new order for the desired item.

This ensures the fastest turnaround so you are not waiting on stock availability during the exchange process.

Damaged or Incorrect Items

If you received a damaged item or the wrong product, please contact us within 7 days of delivery at [email protected] with:

• Your order number
• A clear photo of the item and the issue

We will send a replacement or issue a full refund at no cost to you — no return required for these cases.

Non-Returnable Items

The following items are not eligible for return:

• Items returned after the 60-day window
• Items that have been washed, worn, or altered
• Custom or personalized items (e.g., custom coordinates shirts with specific names/locations entered by the customer), unless the item arrived damaged or incorrect

Questions

For return or refund inquiries, contact our support team:

• Email: [email protected]
• Response time: Within 1–2 business days